We hope that you are delighted with your Pollux jewellery. If,
for any reason, you decide not to keep your online purchase, we are
happy to offer you free returns or exchanges if the item is unworn and
the item tag remains in tact. Returns or exchanges must be requested
within 14 days of delivery.

Prior to sending back any item(s) please email: info@polluxofficial.com quoting your original order number, to let us know that you wish to return your order. 

All our products are certified authentic Pollux creations and has undergone strict quality inspection before being presented to the owner.

Each Pollux jewel is designed to become a lasting symbol of elegance and may display the subtle variations that naturally occur in genuine pearls, making every piece uniquely beautiful.

Standard delivery usually takes around 7 business days.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.